Getting your Monty’s meals safely to your door is just as important to us as making them properly in the first place.
Your meals are frozen before leaving us and carefully packed in insulated temperature-controlled packaging for next-day delivery.
If you have any questions about your delivery, call the Monty’s Larder Care Team on 01747 859911 or email info@montyslarder.co.uk.
Where do you deliver?
We deliver across most of the UK, excluding Northern Ireland, the Channel Islands and some areas of the far north of Scotland.
If you’re unsure whether we deliver to your postcode, call the Monty’s Larder Care Team on 01747 859911 and we’ll be happy to check for you.
When do you deliver?
We deliver every Tuesday, Wednesday, Thursday, Friday and Saturday.
Available delivery dates will be shown when you place your order, and you can also order ahead and choose a future delivery date that suits you.
When do I need to place my order?
Orders should normally be placed at least two days before your chosen delivery date.
Available delivery dates will be shown at checkout, so you’ll always be able to see when your order can arrive before completing your purchase.
How much is delivery?
Standard delivery is £3.95.
Saturday delivery is £5.00.
Do I need to be at home when my order arrives?
No.
When you place your order, you can tell us where you’d like your box left if you’re not at home, such as a porch, shed or garage.
You can also have your Monty’s order delivered to your workplace if that’s more convenient.
Will I be able to track my delivery?
Yes.
Once your order has been dispatched, you’ll receive tracking information by text or email.
On the morning of your delivery, you’ll receive an estimated one-hour delivery window and you’ll be able to follow the progress of your order.
If your delivery is delayed, you’ll receive an update, and we’ll also let you know once your order has been delivered.
Will my Monty’s meals arrive frozen?
Your Monty’s meals are frozen before they leave us and carefully packed in insulated temperature-controlled packaging designed to keep them cold throughout their journey.
Depending on the journey and the weather, your meals may arrive frozen, partially thawed or fully thawed.
This is perfectly normal.
Can I freeze my meals if they have thawed during delivery?
Yes.
Even if your Monty’s meals have thawed during their journey, they’re perfectly fine to put straight into your freezer when they arrive.
Simply freeze them on arrival and then take out and thaw each meal as you need it.
Once a meal has been fully thawed for serving, keep it refrigerated and use within five days.
Monty’s meals can be stored in your freezer for up to six months.
What if there is a problem with my delivery?
If you’re concerned about your delivery or have any questions when your meals arrive, please get in touch with the Monty’s Larder Care Team.
Call us on 01747 859911 or email info@montyslarder.co.uk and we’ll be happy to help.